Last Updated: 21 October 2026
At Depot-Pharm Peptides (www.depot-pharm.com), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, create an account or place an order.
1. Information We Collect
When you use our website, we may collect:
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Personal details: Name, email address, telephone number, billing and delivery addresses.
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Order information: Products purchased, order history, payment status and delivery details.
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Account information: Login details and account preferences.
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Technical information: IP address, browser type, device information and website activity.
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Communications: Messages and enquiries sent to our customer service team.
Payments are processed through third-party payment providers. We do not normally store full payment card details on our servers.
2. How We Use Your Information
We use personal information to:
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Process payments and fulfil orders.
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Arrange shipping and delivery.
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Manage customer accounts.
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Respond to enquiries and provide customer support.
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Send order confirmations and delivery updates.
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Prevent fraud and protect website security.
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Meet legal, tax and accounting obligations.
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Improve website functionality and customer experience.
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Send marketing communications where permitted by law.
We process personal data under appropriate lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests and consent where required.
3. Cookies & Website Analytics
Our website uses cookies and similar technologies to support essential functions, including shopping baskets, checkout and account login.
We may also use analytics and marketing cookies to understand website usage and improve our services.
Where legally required, non-essential cookies will only be used after obtaining your consent.
You can manage your cookie preferences through our cookie settings, where available, or your browser settings.
4. Sharing Your Information
We may share relevant personal information with trusted service providers where necessary to operate our business, including:
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Payment processing providers.
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Royal Mail and other delivery services.
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Website hosting and technical support providers.
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IT security and fraud prevention services.
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Accounting and professional advisers.
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Analytics and marketing providers, where applicable.
We do not sell your personal information.
Service providers are required to handle personal data securely and in accordance with applicable data protection requirements.
5. Data Storage & Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures may include secure website connections, access controls, security monitoring and restricted access to customer information.
No online system can guarantee absolute security, but we take reasonable steps to safeguard the information we hold.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Order and transaction records may be retained for up to six years or longer where legally required, including for accounting, tax and legal purposes.
Other information is retained according to its purpose, applicable legal requirements and our retention procedures.
When information is no longer required, it will be securely deleted or anonymised.
7. Your Data Protection Rights
Under applicable UK data protection legislation, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate data.
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Request deletion of personal information in certain circumstances.
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Request restriction of processing.
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Object to certain uses of your data.
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Request data portability where applicable.
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Withdraw consent where processing relies on consent.
To exercise your rights, contact info@depot-pharm.com.
We will respond within the time limits required by applicable law.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Marketing Communications
We may send promotional emails about products, offers or company updates where you have consented or where another lawful marketing basis applies.
You can unsubscribe at any time using the link in a marketing email or by contacting us.
Unsubscribing from marketing does not prevent us from sending essential order or service communications.
9. International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where international transfers take place, we will use appropriate safeguards required by UK data protection law, including recognised adequacy arrangements or approved contractual protections where applicable.
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
11. Children’s Privacy
Our website and research products are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children for the purpose of selling research products.
If we become aware that personal information has been collected from a child inappropriately, we will take appropriate steps to address the matter.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality or legal requirements.
The latest version will be published on this page with an updated revision date.
13. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
Depot-Pharm Peptides
Website: www.depot-pharm.com
Email: info@depot-pharm.com
The legal entity operating this website is responsible for processing personal data in accordance with applicable UK data protection legislation.